Phoenix Africa Group

Workplace wellbeing training that actually works

Evidence-based programmes for small and medium organisations — delivered onsite across West Yorkshire and virtually across the UK.

ISO 45003:2021 HSE Management Standards NICE Guideline NG212 CPD Accreditation Pending
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Onsite — West Yorkshire We come to your premises across Bradford, Leeds, Wakefield, Huddersfield, Halifax, and surrounding areas. All travel included within West Yorkshire
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Virtual — UK-Wide Delivered via Zoom or Microsoft Teams for organisations across the UK outside West Yorkshire. Same programme, same outcomes, no travel required
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Onsite — Rest of UK Available for organisations outside West Yorkshire. Travel, accommodation and logistics costs are covered by the client. Contact us for a bespoke onsite quote
Programme 01

Team Mental Resilience

Building the collective strength that keeps teams steady under pressure

⏱ 6 sessions · 90 min each 👥 Up to 16 participants per cohort 🏢 5–250 employee organisations 📅 Fortnightly delivery recommended

About this programme

Most organisations invest in individual mental health support — but when a team is struggling, individual support alone is rarely enough. Team Mental Resilience addresses the whole picture: how your people think together under pressure, how they support one another through difficulty, and how the structure of your workplace either protects or erodes their capacity to cope.

Drawing on ISO 45003:2021 — the world's first international standard for psychological health and safety at work — this programme maps directly to the six psychosocial stressor domains identified by the HSE Management Standards: demands, control, support, relationships, role, and change. Every session is grounded in the NICE NG212 (2022) tiered framework, which requires organisations to address mental wellbeing at the structural level first — not just through individual wellness initiatives.

Across six carefully sequenced sessions, your team will move from understanding what resilience actually means — not toughening up, not pushing through, but building genuine collective capacity — to identifying the specific psychosocial hazards in your workplace, and creating a concrete, measurable action plan to address them.

✦ ISO 45003:2021 · HSE Management Standards · NICE NG212 · Health & Safety at Work Act 1974

What your people will be able to do

Define team mental resilience and explain how it differs from individual coping — and why that distinction matters for how your organisation is structured
Identify the six HSE psychosocial stressor domains and recognise which are most active in their own team environment
Describe the three pillars of psychological safety and apply them to everyday team interactions, meetings, and decision-making
Recognise early warning signs that a team's resilience is declining — before absence, turnover, or conflict take hold
Apply at least two evidence-based protective factors immediately — drawn from ISO 45003 Annex A — that strengthen team functioning under pressure
Create a team resilience action plan with measurable outcomes and a monitoring cadence — providing documented evidence of psychosocial risk management for HSE compliance
CPD Accreditation Pending · 👥 Max 16 per cohort · Suitable for managers and employees at all levels · Multiple cohorts available for larger organisations
Programme 02

Stress Management in the Workplace

From reactive firefighting to confident, proactive stress leadership

⏱ 6 sessions · 90 min each 👥 Up to 16 participants per cohort 🏢 5–250 employee organisations 📅 Fortnightly delivery recommended

About this programme

Work-related stress is the most prevalent occupational health issue in the UK. In 2024/25, 22.1 million working days were lost to stress, depression, and anxiety — the majority in small and medium organisations. For SMEs, a single prolonged stress-related absence can ripple through a whole department. The cost is not just financial: it is felt in team morale, customer relationships, and the confidence of the people who stay.

This programme is built directly on the HSE Management Standards — the legally backed UK framework that defines what good stress management looks like — and aligned to ISO 45003:2021 Clause 6, which requires organisations to assess, control, and monitor psychosocial risks with the same rigour they apply to physical safety. Under NICE NG212 Tier 2, organisations are expected to provide targeted, evidence-based support for employees showing signs of stress — this programme gives managers and employees the tools to do exactly that.

Participants leave not just knowing what stress is, but understanding the organisational conditions that create it, the physiological and psychological signals that tell you it's building, and the specific management behaviours that either amplify or reduce it.

✦ ISO 45003:2021 §6 · HSE Management Standards · NICE NG212 Tier 2 · Management of H&S Regulations 1999

What your people will be able to do

Explain the physiological and psychological stress response — and why understanding it changes how managers should respond to someone who is struggling
Conduct a structured psychosocial risk assessment using the HSE Stress Indicator Tool — meeting the legal obligation under the Management of Health and Safety at Work Regulations 1999
Identify the specific workplace conditions — workload, control, relationships, role clarity, and change — most likely to generate unsustainable stress in their team
Hold an effective, supportive return-to-work conversation following a stress-related absence — with confidence and without legal risk
Design at least three structural changes to how work is organised or communicated that reduce chronic stress load — not just individual coping strategies
Build a documented stress management framework providing auditable evidence of compliance with HSE standards and ISO 45003:2021
CPD Accreditation Pending · 👥 Max 16 per cohort · Recommended for managers, HR leads, and team leaders · Separate manager and employee cohorts available
Programme 03

Burnout Prevention

Recognising, interrupting, and reversing the cycle before it costs you your best people

⏱ 6 sessions · 90 min each 👥 Up to 16 participants per cohort 🏢 5–250 employee organisations 📅 Fortnightly delivery recommended

About this programme

Burnout is not the same as stress. It is deeper, slower, and far more destructive — and by the time most organisations notice it, they are already losing their most committed, capable, and conscientious people. The employees most at risk of burnout are not the ones who are disengaged. They are the ones who care most, work hardest, and say yes when they should say no. Burnout is a system failure, not a personal one — and it demands a systemic response.

This programme is grounded in the World Health Organisation's clinical definition of burnout — classified as an occupational phenomenon in ICD-11 — and aligned to ISO 45003:2021, which explicitly identifies chronic occupational stress leading to burnout as a psychosocial hazard requiring organisational-level intervention. Under NICE NG212 Tier 1, organisations have a responsibility to remove the conditions that generate burnout before they become entrenched — including unsustainable workload, lack of autonomy, absence of recognition, and values misalignment.

This programme teaches organisations to identify the six domains of burnout risk, intervene early at the structural level, and build a working environment where sustained high performance is genuinely possible — not just demanded.

✦ ISO 45003:2021 · NICE NG212 Tier 1–2 · WHO ICD-11 · HSE Working Minds Campaign

What your people will be able to do

Distinguish burnout from stress and depression — and understand why each requires a different organisational response
Identify the six organisational burnout risk domains — workload, control, reward, community, fairness, and values — and assess which are most prevalent in their team
Recognise the three-phase burnout trajectory in themselves and colleagues — and intervene before the final phase of functional impairment
Design and communicate boundaries around workload, availability, and recovery that are sustainable, professionally credible, and culturally normalised
Lead a values and recognition audit for their team — identifying misalignment between what the organisation says it values and what it actually rewards
Build a burnout prevention strategy with early warning indicators, manager responsibilities, and escalation pathways — aligned to ISO 45003:2021 and evidenced for HR and compliance purposes
CPD Accreditation Pending · 👥 Max 16 per cohort · Especially recommended for senior managers and HR directors · Highly effective when combined with Programme 02
Programme 04

Building Psychological Safety

Creating the conditions where people do their best work — and feel safe doing it

⏱ 6 sessions · 90 min each 👥 Up to 16 participants per cohort 🏢 5–250 employee organisations 📅 Fortnightly delivery recommended

About this programme

Psychological safety is not a soft concept. It is the single most important predictor of team performance, innovation, and wellbeing — more predictive than individual talent, seniority, or compensation. Google's Project Aristotle, the largest study of team effectiveness ever conducted, found it to be the defining characteristic of their highest-performing teams. And yet in the majority of UK workplaces — particularly SMEs — psychological safety is assumed to exist and almost never actively built.

This programme is grounded in ISO 45003:2021, which identifies workplace culture, leadership behaviour, and interpersonal relationships as primary psychosocial hazards when poorly managed — and as the most powerful protective factors when deliberately cultivated. NICE NG212 Tier 1 places explicit responsibility on organisations to create an environment where mental health can be discussed openly, mistakes acknowledged without fear, and every person can contribute without masking their identity or needs.

Unlike team-building activities that create a feeling of safety without the substance, this programme builds the real thing — measurably, sustainably, and at a depth that survives pressure, conflict, and change. It is the foundation on which all other wellbeing investment stands or falls.

✦ ISO 45003:2021 §4.1 & §8 · NICE NG212 Tier 1 · HSE Relationships Standard · Equality Act 2010

What your people will be able to do

Define psychological safety with precision — and explain why it is the single most consequential factor in team performance, wellbeing, and retention
Assess their team's current psychological safety baseline — identifying specific gaps in speaking-up safety, mistake safety, and identity safety
Implement at least five specific manager behaviours shown by research to increase psychological safety — including how they respond to questions, mistakes, challenge, and difference
Facilitate team conversations about mistakes, conflict, and concerns in a way that builds trust rather than defensiveness or blame
Establish and embed team norms around inclusion, voice, and accountability — co-created with the team rather than imposed, and designed to survive leadership transitions
Develop a psychological safety improvement plan with measurable indicators — aligned to ISO 45003:2021 and supporting compliance with the Equality Act 2010
CPD Accreditation Pending · 👥 Max 16 per cohort · Designed for managers, team leaders, and HR professionals · Ideal as the first programme for organisations new to structured wellbeing training
Investment

Clear, transparent pricing

All prices are per organisation, per programme. No hidden costs within West Yorkshire. Logistics costs apply for onsite delivery outside West Yorkshire.

Virtual · UK-Wide

Full Programme
Virtual Delivery

From £1,500+ VAT

Per organisation · up to 16 participants


All 6 sessions via Zoom or Microsoft Teams
Available to organisations across the UK
Digital participant workbooks included
Pre & post learning assessments
Team action plan template
30-min follow-up call after Session 6
Certificate of completion per participant

Onsite · Rest of UK

Full Programme
UK Onsite (Bespoke)

From £1,800+ VAT

+ logistics · contact us for full quote


All 6 sessions at your premises
Travel, accommodation & logistics covered by client
Printed participant workbooks included
Pre & post learning assessments
Team action plan template
30-min follow-up call after Session 6
Certificate of completion per participant

Second cohort — same organisation

£1,200 + VAT

Book a second cohort of up to 16 participants within the same programme. Ideal for organisations with 17–32 staff, or where you want to run separate manager and employee cohorts.

Single taster session

£350 + VAT (onsite WY) · £295 + VAT (virtual)

A single 90-minute introductory session from any programme — ideal for organisations wanting to experience the approach before committing to the full programme. Cost deducted from full programme fee if you book within 30 days.

Annual review session

£395 + VAT

A 90-minute review session 12 months after programme completion — revisiting the team action plan, measuring progress against outcomes, and refreshing key frameworks. Available to returning clients only.

Full wellbeing package — all 4 programmes

£5,500 + VAT (virtual) · £6,400 + VAT (WY onsite)

All four programmes delivered across 12 months. Significant saving versus individual programme pricing. Includes a strategic wellbeing review session and priority scheduling. Ideal for organisations making a serious, sustained commitment to workplace wellbeing.

Onsite delivery outside West Yorkshire: Phoenix Africa Group is based in Bradford, West Yorkshire. For onsite delivery elsewhere in the UK, travel, accommodation, and any associated logistics costs are the responsibility of the client organisation and will be agreed in writing before booking. We are happy to provide a full bespoke quote. For most UK cities, virtual delivery is the most cost-effective option and delivers equivalent outcomes.
Phoenix Africa | Building Mentally Resilient Leaders & Teams